Charnwood Forest Alpacas Refund & Return Policy
Our refund policy states that all purchases of riding lessons, token packages, and gift vouchers are non-refundable. Once these items are purchased, they cannot be returned or exchanged for a refund. We encourage customers to carefully consider their purchases before completing their transaction. Thank you for understanding.
If you have any queiries, please contact us directly via email: smile@pukkapacas.com.
EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.
Please contact the Yard, School or Livery directly. Charnwood Forest Alpacas is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.
