All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. You will pay a 1.5% booking for to EC Pro for this booking with a minimum payment of £1.50 +vat (£1.80) and this is non refundable. The price you will pay will display when you proceed to checkout.
Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the yard, school or Livery using the EC Pro system.
Customers may be able to access a refund by contacting the yard, school or Livery directly and the Merchant of record for all transactions is Charnwood Forest Alpacas, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/livery yard you can contact email@example.com to take further action.